English on the telephone

A short course designed for people who need to use English when making telephone calls in the course of their business. Ideal for people who want to improve their communication skills, this course will allow you to communicate effectively over the telephone in English.

This course covers:

 

1. Telephoning basics
  • Identifying yourself
  • Making excuses
  • Communication problems
 2. Exchanging information
  • Checking information
  • Spelling on the phone
  • Speaking email addresses
 3. Voicemail
  • Leaving and receiving messages
  • How to structure a message
4. Making and confirming arrangements
  • Times and dates
  • Changing an arrangement
  • Mobile phone calls
5. Complaints
  • Strategies for complaining
  • Strategies for apologising
  • Solving problems
6. Proposals
  • Talking about possibilities
  • Reaching agreements